News Article

Vacancy: Production Operations Manager

May 31, 2018

Permission to work in the United States is required; U.S. citizenship is required.

All candidates must be able to pass a National Agency Clearance with Inquires (NACI) screening.

Job Description:

The Department of Education/ Federal Student Aid (FSA) program provides assistance to student in obtaining their goal of higher education with loan assistance. Its customers include researchers, federal/state/local governments, application users, the commercial remote sensing community, teachers, museums and the general public. The project currently has an opening for a Production Operations Manager. Applicant will be the leader of a team responsible for the operations of the production systems and processes and ensuring these systems are available to the user community on a 24/7/365 basis.

This individual is a team player who enjoys building relationships with clients and co-workers and is highly organized and able to keep operations on schedule while working with a variety of people.


  • Lead a team of approximately 40 Systems Administrators, Analysts, and Technical SMEs delivering System Operations and Maintenance support on a 24x7x365 Enterprise IT Support Services contract
  • Ensure projects, operational maintenance and reliability issues are addressed with a timely and proactive approach
  • Manage and report on all activities associated with the health, performance and reliability of all services under Systems Operations control, including capacity planning, availability trending and application performance
  • Assist in defining appropriate technology standards to use within the existing architecture. Understand emerging technologies and determine appropriate use and how that best plays to the overall organizational strategy
  • Management and prioritization of all operations and maintenance support activities.
  • Provide strategic support on implementation of new products/technologies and onboarding of new applications
  • Proactive monitoring all systems under System Operations control and for quick resolution (during and after hours) by adhering to notification and escalation procedures
  • Delivery of After Action Reports documenting production outages and detailing root cause analysis and action items to eliminate repeat occurrences
  • Create and continuously improve processes by which the support team operates
  • Enhance the customer experience by fostering an environment of service excellence
  • Work collaboratively with the Customer and PM to ensure solutions meet customer requirements
  • Define Key Performance Indicators (KPIs) and Operating Level Agreements (OLAs) both internally and with our customers and other support groups
  • Define processes and metrics to ensure we are meeting those KPIs and OLAs and holding the support team accountable
  • Develop structure within our support team to ensure we are meeting business goals and customer’s objectives
  • Share knowledge with other members of the team and mentor other leads and managers
  • Implement best practices and establish and maintain Standard Operating Procedures (SOPs) and Work Instructions
  • Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment
  • Engage key stakeholders and sponsors to ensure customer and strategic requirements are met
  • On-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis
  • Responsible for setting priorities and managing to deliverables
  • Solid knowledge of standards, best practices and key performance metric reporting
  • Will prioritize and maximize resources within a complex, highly dynamic and aggressive growth environment with rapidly changing priorities

Required Education:

  • Typically requires bachelor’s degree in Computer Science, Management Information Systems, Electrical Engineering or equivalent degree, or equivalent work experience

Required Skills and Experience:

  • Minimum of 5 years of progressive career advancement in IT Systems/Server Operations in relevant industry sectors managing multiple and complex IT Data Centers, Systems, and IT Infrastructures
  • Four years of strong, hands-on experience in a 24/7/365 operational role
  • Minimum of 3 years of demonstrated technical management experience in managing an IT Operations element (servers and systems)
  • Must have 5 years of comprehensive knowledge of business systems and server technology, storage systems and related data center technologies

Desired Skills and Experience:

  • Advanced detailed knowledge of DNS, DHCP, Kerberos, and Windows Authentication
  • Advanced knowledge of Microsoft PowerShell
  • Knowledge and experience using monitoring tools
  • Prior experience in enterprise consolidation
  • Certifications: ITIL Certified / Network+ Certified / Microsoft Technical Certifications (MCSE) / 8570 compliant – IAT Level III (such as CISSP or CASP)

OmniSystems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Place of work:

  • Frederick, MD