OmniSystems Career Opportunities

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Vacancy: Help Desk Coordinator

The Help Desk Coordinator is responsible for coordinating the activities of and providing user support for a hotline that provides user support to website users.

United States Citizenship is required by our client for this position.

All candidates must be able to undergo a federal background investigation.

The Help Desk Coordinator is responsible for coordinating the activities of and providing user support for a hotline that provides user support to website users.

Duties include:

  • Provide phone and email support to users
  • Coordinate the help desk schedule
  • Employ the Help Desk module of the website to track and manage help desk tickets from users
  • Provide Tier 1 and Tier 2 support to users and escalate Tier 3 issues
  • Provide documentation support for the website application
  • Contribute the development of training videos, as necessary

Experience and Education:

  • Performs work under general supervision
  • Handles complex issues and problems, and refers more complex issues to more experienced staff
  • Experience providing help desk support, including troubleshooting user issues
  • Working knowledge of Microsoft operating system, Windows environment, and web applications
  • Requires bachelor's degree
  • Requires at least 10 years of experience

Expertise (Required):

  • Strong customer service skills
  • Excellent communication skills
  • Excellent analytical and troubleshooting skills
  • Ability and desire to provide excellent customer service to internal and external customers

Additional Expertise (Desired but not mandatory)

  • Grants management

Resume Information

Send your resume to hr@omnisystems.com specifying the job opportunity you are applying for.

Note: OmniSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status; or any other protected factor.

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